Privacy Policy
Last updated: September 2026
EcoPile respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit ecopile.co.nz, contact us, make an enquiry, request information about EcoPile products or services, or otherwise interact with us.
EcoPile is operated by Wildboar Footings Ltd.
This policy is intended to comply with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
1. Who we are
EcoPile provides concrete-free foundation systems, technical support and related products and services throughout New Zealand and the South Pacific.
Website: https://ecopile.co.nz
Email: in**@********co.nz
Phone: 09 947 5034
For questions about this Privacy Policy or your personal information, you can contact us using the details above.
2. What personal information we collect
We may collect personal information about you when you interact with EcoPile.
Depending on how you contact us, this may include:
- Your name
- Email address
- Phone number
- Company or organisation
- Location
- Project address or general project location
- Information about your building, construction or foundation project
- Information you provide through enquiry, quote or contact forms
- Correspondence between you and EcoPile
- Technical questions or project requirements
- Information relating to products or services you are interested in
- Information provided when downloading technical resources
- Marketing preferences
- Website usage and analytics information
- Device, browser and approximate location information
- IP address
- Referral source and advertising campaign information
We only collect information that is reasonably necessary for our business activities and the services we provide.
3. How we collect your information
We may collect personal information directly from you when you:
- Complete a form on our website
- Request a quote
- Ask about an EcoPile project
- Request technical information or support
- Contact us by phone or email
- Communicate with one of our staff or installation teams
- Download resources
- Subscribe to marketing communications
- Interact with our advertising
- Use our website
Providing personal information to us is generally voluntary.
However, if you choose not to provide certain information, we may not be able to respond to your enquiry, provide technical assistance, prepare a quote or provide the product or service you have requested.
4. Information we receive from other people
In some circumstances, we may receive personal information about you from another person or organisation.
For example, your details may be provided to us by:
- A builder
- Architect
- Engineer
- Designer
- Developer
- Contractor
- Installer
- Property owner
- Supplier
- Business partner
- Another person involved in your project
Where required by the Privacy Act 2020, we will take reasonable steps to make you aware that we have collected your information, the purpose for which it was collected, who may receive it and your rights to access and request correction of that information.
5. Why we collect and use your information
We may use your personal information to:
- Respond to enquiries
- Assess whether EcoPile may be suitable for a project
- Provide product information
- Provide technical advice or support
- Prepare quotations
- Arrange product supply or installation
- Communicate with builders, engineers or other parties involved in a project
- Manage customer relationships
- Provide customer service
- Process orders or transactions
- Maintain business and project records
- Improve our products and services
- Improve the performance and usability of our website
- Measure the effectiveness of our advertising and marketing
- Understand how people find and use our website
- Send relevant updates or marketing communications where appropriate
- Meet our legal and regulatory obligations
- Protect the security of our website and business systems
We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted by law or you have authorised us to do so.
6. Website analytics, cookies and tracking technologies
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and measure the effectiveness of our marketing.
We may collect information such as:
- Your IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Links or buttons clicked
- Referring website
- Approximate geographic location
- Advertising campaign or referral information
EcoPile currently uses website technologies including Google Tag Manager. Other analytics or advertising services may also operate through our website.
These technologies may use cookies or similar identifiers to recognise a browser or device.
You can control or disable cookies through your browser settings. Disabling some cookies may affect the functionality of certain parts of the website.
7. Marketing communications
If you subscribe to updates, request information or otherwise provide your details to us, we may send you information relating to EcoPile products, services, technical resources or relevant industry updates where permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
We will still be able to contact you regarding an existing enquiry, order, project or other service-related matter.
8. Who we may share your information with
We do not sell your personal information.
We may share personal information where reasonably necessary with organisations or people that help us operate our business or provide services to you.
These may include:
- EcoPile and Wildboar staff
- EcoPile installers and installation teams
- Builders, engineers, architects, designers or contractors involved in your project
- Website hosting and technology providers
- Customer relationship management and business software providers
- Email and communication platforms
- Analytics providers
- Advertising platforms
- Payment or accounting providers
- Professional advisers
- IT and cybersecurity providers
- Government or regulatory authorities where required by law
We only disclose information where reasonably necessary for the purpose for which it was collected, where authorised by you, or where disclosure is otherwise permitted or required by law.
9. Overseas service providers
Some of the technology providers we use may store or process information outside New Zealand.
Where personal information is disclosed to an overseas person or organisation, we take reasonable steps to ensure that the information receives privacy protections that are comparable to those required under New Zealand law, or that another basis permitted by the Privacy Act applies.
Cloud or technology providers may also process information on our behalf while remaining subject to our instructions and contractual arrangements.
10. Embedded content and third-party websites
Our website may contain embedded content or links to third-party websites, including videos, maps, social media content or other external services.
Embedded content may behave in the same way as if you had visited the external website directly.
Those third-party services may collect information about you, use cookies or other tracking technologies and monitor how you interact with their content.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies when using those services.
11. How we protect your personal information
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Unauthorised access
- Unauthorised disclosure
- Modification
- Misuse
- Destruction
Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
12. How long we retain your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may vary depending on the type of information and our business, contractual, accounting, regulatory or legal obligations.
When personal information is no longer required for a lawful purpose, we will take reasonable steps to securely delete, destroy or anonymise it.
13. Accessing your personal information
Under the New Zealand Privacy Act 2020, you have the right to ask whether we hold personal information about you and to request access to that information.
To request access, contact us at:
in**@********co.nz
We may need to verify your identity before providing personal information.
In some circumstances, the Privacy Act allows us to refuse or limit access to certain information. If this applies, we will explain the reason where required by law.
14. Correcting your personal information
You have the right to ask us to correct personal information that you believe is inaccurate, incomplete or out of date.
If we do not make the requested correction, you may ask us to attach a statement of correction to the information.
To request a correction, contact:
in**@********co.nz
15. Privacy breaches
If a privacy breach occurs that has caused, or is likely to cause, serious harm, we will take the steps required under the Privacy Act 2020, including notifying the Office of the Privacy Commissioner and affected individuals where required.
16. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate the issue.
Email: in**@********co.nz
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of New Zealand at: privacy.org.nz
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The most recent version will be published on this page together with the date it was last updated.
18. Contact us
For privacy enquiries, requests for access or correction, or questions about this policy, contact:
EcoPile / Wildboar Footings Ltd
Email: in**@********co.nz
Phone: 09 947 5034
Website: https://ecopile.co.nz